Contact us


John Gorton Building
King Edward Terrace
Parkes ACT 2600

Postal address

GPO Box 787
Canberra ACT 2601


+61 2 6274 1111
The departmental switchboard directs phone calls to the area or person that is requested. Please note: The switchboard does not answer general enquiries.

Service level

Online feedback

The department publishes a service charter that sets out our standards of service. We welcome your feedback to help us improve our services.


The department is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.

If you are dissatisfied or have concerns about our day to-day services, please raise this with the staff member concerned or their supervisor. We will try to resolve the problem immediately.

Further information is available in our service charter.

General enquiries


For all general enquiries please phone 1800 803 772

Other enquiry lines:

  • Emissions Reduction Fund: 1800 852 974
  • Climate change: 1800 057 590

Online enquiries and feedback

Your comments on our web site will help us provide the information you want in a format that suits you. You can also use this form for general enquiries.

Media enquiries

For all media enquiries, please contact the Department's media team:

Reporting fraud

Allegations of fraud against recipients of funding administered by this department, or allegations of unlawful conduct by staff or departmental contractors can be made in writing or by telephone to the Fraud Liaison Advisor.

Phone: 1800 075 152

Postal address:
Fraud Liaison Advisor
Department of the Environment
GPO Box 787
Canberra ACT 2601