Website help

PDF files


Accessing PDF files

A large number of Australian Government documents are made available to the public in the Portable Document Format (PDF). PDF files can be viewed using a number of different software products,


Printing PDF files

If you are unable to print PDF files;

  1. Select your system's "Print" option
  2. Select "Print as image".

Saving a copy of a PDF file

  1. Using your right button, click on the link to the PDF file, and select "Save Target As" or "Save Link As..."
  2. If viewing PDF in Acrobat Reader, click on the "Save a copy of the file" button in the top left hand corner of your browser.

Accessing XFA-based PDF forms

Some Departmental application processes make use of PDF forms that can be completed and submitted electronically. Some users have experienced issues viewing these files through their web browsers.

Browser support

The default PDF viewer in some newer browser releases does not support XFA-based PDF forms. See the Adobe site for advice on configuring your browser to view XFA-based PDF files.

Alternatively, saving the PDF to your computer or device and opening it there can solve the issue.

  • Save a copy of the PDF file to your computer (see 'Saving a copy of a PDF file' above)
  • Locate the saved file on your computer and open using an up to date PDF reader (see 'Accessing PDF files above).

Mobile devices

Please note if you are using an Apple iPad, Android or Windows RT device you will need to use a PC or Mac computer to complete your form. Currently XFA-based PDF forms are not supported on these devices.

If you are still experiencing issues viewing the form, please contact the Department.


Refreshing PDF files

Select [Ctrl] and Refresh to refresh PDF files.


Viewing landscape pages

To view landscape pages as portrait, select "Rotate View Clockwise" in the top right hand corner of Adobe Acrobat.


Contacting us

If you are having trouble accessing pages, applications or documents on this web site, please contact us.

To assist us in responding to your query, please provide as much detail as you can regarding the issues you have encountered.