Contact us
Complaints
The department is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.
If you are dissatisfied or have concerns about our day to-day services, please raise this with the staff member concerned or their supervisor. We will try to resolve the problem immediately.
Further information is available in our Service Charter.
Contacting us
Physical address
John Gorton Building
King Edward Terrace
Parkes ACT 2600
Australia
Postal address
GPO Box 787
Canberra ACT 2601
Australia
Phone numbers
Departmental Community Information Unit
For all general enquiries please phone 1800 803 772 or email ciu@environment.gov.au
Switchboard
+61 2 6274 1111
The departmental switchboard directs phone calls to the area or person that is requested. Please note: The switchboard does not answer general enquiries.