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Information for insulation installers

The Australian Government's Energy Efficient Homes Package seeks to improve the energy efficiency rating of Australian homes. This is the largest home energy efficiency measure ever to be undertaken in Australia.

Ceiling insulation is an integral part of this Package and includes assistance up to the value of $1,200 through the Home Insulation Program to Australian Householders, including Owner-Occupiers, Landlords and Tenants of currently uninsulated homes or homes with very little ceiling insulation that were built before the mandatory thermal requirements under the Building Code of Australia commenced.

Many Australian homes will benefit from this offer, creating jobs in insulation manufacturing, distribution and installation.

A new process from 2 November 2009

On 1 November 2009 a revised version of the Program Guidelines for the Home Insulation Program was released.

The main changes are:

• Insulation assistance up to a maximum of $1,200 regardless of whether the householder owns or rents the dwelling.
• From 1 December 2009 Householders will be required to obtain two (2) genuinely independent quotes.
• Program funds have been capped at $2.45 billion
• From 1 December 2009, the Installer Provider Register will list Installers who have been de‑registered and the reasons for their removal from the Installer Provider Register.
• Installers who do not wish to participate in these arrangements will be given the opportunity to formally respond notifying they do not wish to accept the new Terms and Conditions and will be voluntarily de‑registered.  These Installers will not be included in the list of de-registered Installers.
• Insulation installations must include the use of an appropriate cover over down lights and other relevant ceiling appliances, as approved and installed in accordance with relevant Australian Standards. Where it’s not possible or appropriate to install a cover (eg due to space limitations in flat ceilings) installers must still leave the minimum clearance distance required under the relevant Standards; and
• Insulation must be installed without the use of metal staples or other metal fasteners to attach insulation products. Taping or fastening with nylon or plastic staples or any other non metallic means is permitted; and
• From 1 December 2009, insulation must not be installed before a Risk Assessment has been completed by the Installer on the approved template. The completed Risk Assessment must be provided if requested for audit purposes.

Transitional Arrangements

Where Householders accepted a quote prior to 2 November 2009 for Ceiling Insulation from an Installer on the Installer Provider Register, the installation must occur on or before 16 November 2009 to receive assistance up to $1,600. Claims for work quoted before 2 November 2009 and completed on or before 16 November 2009 must be lodged before 1 December 2009 to qualify for up to $1,600 in assistance under the Program. All other claims may be eligible for up to $1,200 in assistance under the Program.

The Home Insulation Program will run until 31 December 2011 or until funds have been fully allocated.

Installer Provider Register

Insulation installers are encouraged to register to take part in the program.

Installers need to be registered on the Australian Government's Installer Provider Register.

• Find out how to register

Householders who are eligible under the programs will contact the Energy Efficient Homes Package call centre on 1800 808 571 or visit this website to access the Register. From 1 December 2009 Householders will be required to obtain two (2) genuinely independent written quotes. The quotes must be based on Physical Site Inspections.

• The householder will choose the installer that is most suitable for their particular needs and arrange for the installation.
• When the work is completed, the installer will fill out a work order form.
• A book of these forms will be sent to everyone who registers successfully. The householder and installer need to sign the work order form and each of them will keep a copy.
• The installer will lodge a claim online with the Australian Government for payment, which will be made promptly.
• The householder will ordinarily need to pay the installer any amount in excess of the assistance of up to $1,200 (including GST) or the full amount if they are ineligible.

• Energy Efficient Homes Package Call Centre: 1800 808 571