Renewable energy

Solar Homes and Communities

Solar Homes and Communities Plan

Frequently asked questions

MY APPLICATION

When can I expect a response to my application?

How are applications being checked?

How long do I have to install my system?

My application was unsuccessful. What about my deposit?

Why has it taken time to process applications?

I have received a conditional approval. Who can I talk to about this and where do I post my additional information?

INSTALLATIONS

Once my application is approved, how do I make sure I receive my rebate?

How do I make sure my system is installed correctly?

Can I get an extension for the installation period?

SOLAR CREDITS AND OTHER PROGRAMS

What Government support is available to help me make my home more efficient?

Homes can take advantage of the following Australian Government programs:

What is Solar Credits?

How can I apply for Solar Credits?

PROGRAM CLOSURE

How do I find out about why the Solar Homes and Communities Plan was closed?

The Solar Homes and Communities Plan was experiencing an extremely high level of demand and had a finite budget. More information is available in:

HOW DO I FIND OUT MORE

For enquiries such as the below, who do I call?

Please call the program hotline on 1800 808 571.

I am an installer, who can I call?

Please call 02 6274 2538.

I'm an applicant and I want feedback on my specific application, who can I call?

Call the program hotline on 1800 808 571. The hotline will take your details and the preferred time between 9am and 5pm for a member of the Solar Homes and Communities Plan team to contact you with the details of your application in hand.

We also encourage you to put your questions into writing. Emails can be sent to shcp@environment.gov.au or letters can be posted to:

Solar Homes and Communities Plan Manager
Department of the Environment, Water, Heritage and the Arts
PO Box 787
CANBERRA ACT 2600

Response times

The Department aims to respond to enquiries within two to five working days.