Contact us


John Gorton Building
King Edward Terrace
Parkes ACT 2600

Postal address

GPO Box 787
Canberra ACT 2601

General enquiries

Online enquiries and feedback

Your comments on our web site will help us provide the information you want in a format that suits you. You can also use this form for general enquiries.


Emissions Reduction Fund: 1800 852 974

Climate change: 1800 057 590

For all general enquiries please phone 1800 803 772

+61 2 6274 1111
The departmental switchboard directs phone calls to the area or person that is requested. Please note: The switchboard does not answer general enquiries.

Media enquiries

For all media enquiries, please contact the Department's media team:

Service level

Online feedback

The department publishes a service charter that sets out our standards of service. We welcome your feedback to help us improve our services.


The department is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.

If you are dissatisfied or have concerns about our day to-day services, please raise this with the staff member concerned or their supervisor. We will try to resolve the problem immediately.

Further information is available in our service charter.