Contact us

General enquiries

For all general enquiries please phone 1800 803 772.

Online enquiries and feedback

Your comments on our web site will help us provide the information you want in a format that suits you. You can also use this form for general enquiries.

Switchboard

+61 2 6274 1111

The departmental switchboard directs phone calls to the area or person that is requested. Please note: The switchboard does not answer general enquiries.

Media enquiries

For all media enquiries, please contact the Department's media team:

Service level

Feedback

The department publishes a service charter that sets out our standards of service. We welcome your feedback to help us improve our services.

Complaints

The department is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible.

If you are dissatisfied or have concerns about our day to-day services, please raise this with the staff member concerned or their supervisor. We will try to resolve the problem immediately.

Further information is available in our Service Charter.

Procurement feedback

To provide feedback on a procurement process, please refer to the department’s Procurement Feedback Guidelines.

Reporting fraud

Allegations of fraud against recipients of funding administered by this department, or allegations of unlawful conduct by staff or departmental contractors can be made in writing or by telephone to the Fraud Liaison Advisor.

Phone: 1800 075 152
Email: Fraudliaison@environment.gov.au

Postal address:
Fraud Liaison Advisor
Department of Agriculture, Water and the Environment
GPO Box 858
Canberra ACT 2601

Making an emergency application to protect Indigenous heritage

Applications can be made under the Aboriginal and Torres Strait Islander Heritage Protection Act 1984 (ATSIHP Act) for emergency declarations to protect Indigenous heritage that is under serious and immediate threat. Information is available from the department’s website: Indigenous heritage laws. To make or discuss an application, please contact the department by telephone or e-mail:

Indigenous Heritage emergency hotline: 02 6275 9450 (staffed at all times)
Email: atsihpa@awe.gov.au

Address

John Gorton Building
King Edward Terrace
Parkes ACT 2600
Australia

Postal address

GPO Box 858
Canberra ACT 2601
Australia